While we aim to deliver orders within 7-10 business days, once an order is picked up by a shipper from our warehouse, delivery time frames are out of our control. Please allow shippers extra time and patience at this time of the year – they are doing their utmost to ensure timely delivery. We appreciate your patience and support.
Schedule and Delivery Policy
We acknowledge receipt of your order by an order confirmation email. Orders are handled in the order of their arrival and the extent of availability of goods regularly offered for sale. In case of temporary disruption of stock, we inform the customer that may at any time abandon the purchase. In this case, we will reimburse the customer the full amount paid. The time that we indicate shall be subject to delays resulting from forces beyond our control. Orders can only be shipped to addresses within the USA. For worldwide delivery please visit www.heilalavanilla.co.nz
Withdrawal, Warranty and Returns
There are no refunds, exchanges or cancellations once the purchase is complete. Heilala Vanilla products are final sale as they are food consumable items.
Your satisfaction is important to us and the buyer has a guarantee of quality. While every effort is made to ensure your packages reaches you as quickly as possible, we understand things happen in transit. Don't let porch pirates or carrier mistakes ruin your buying experience. Heilala Vanilla offers Route’s premium service to protect your purchase from theft, damaged or lost shipments. Heilala Vanilla recommends adding Route insurance to protect yourself against lost, damaged or stolen items. By deselecting shipping protection, Heilala Vanilla is not liable for lost, damaged or stolen items. For order queries, please contact us by emailing email@example.com within 7 days of receiving product.