Terms and Conditions

Heilala Vanilla www.heilalavanilla.com is an online service owned and operated by Heilala Vanilla Limited. Please read these Terms and Condition carefully before using the Site. By using shopping on heilalavanilla.com you are agreeing to the following terms and conditions:


All prices are in USD and are correct at the time of publication; however we reserve the right to alter prices for any reason at any time.

Payment Privacy and Security

We use the secure EWay to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

Your privacy is important to us. Heilala Vanilla Limited is committed to protecting your privacy. Your contact information is collected and held by Heilala Vanilla Limited. We respect your privacy and will not make your contact or other details known to any other organisation.

You are entitled to have access and/or request corrections to your information given. If you do not wish to receive mail or email from us in the future, please send an email with your name and email address to accounts@heilalavanilla.co.nz

Schedule and Delivery Policy

We acknowledge receipt of your order by an order confirmation email. We will also send you an email notification that your order has just been shipped from our warehouse and is on the way to the address specified by the customer when ordering. Orders are handled in the order of their arrival and the extent of availability of goods regularly offered for sale. In case of temporary disruption of stock, we inform the customer that may at any time abandon the purchase. In this case, we will reimburse the customer the full amount paid. The time that we indicate shall be subject to delays resulting from forces beyond our control. The packages are delivered by USPS (US Postal Service). The transit time of 1 – 5 working days is a guideline only and depends on USPS. Heilala Vanilla Limited will not be held responsible for delivery time. Orders can only be shipped to addresses within the USA. For worldwide delivery please visit www.heilalavanilla.co.nz

Withdrawal, Warranty and Returns

There are no refunds, exchanges or cancellations once the purchase is complete. Heilala Vanilla products are final sale as they food/ consumable items.

Your satisfaction is important to us and the buyer has a guarantee of quality. While every effort is made in packaging and correctly filling orders, occasionally a package is lost or damaged in transit, or an out-of-date product is shipped by mistake. In such instances, Heilala Vanilla Ltd is committed to refunding or exchanging of damaged product. For order queries, please contact us by emailing info@heilalavanilla.co.nz within 7 days of receiving product.


Heilala Vanilla Limited may vary these Terms and Conditions at any time. Any variations become effective on posting. By making a purchase through this Site after the terms and conditions have been varied, you agree to the variation.